Shipping + Handling
We offer free shipping on all orders except those for which a 'Saturday delivery' service is required. From the moment the order leaves our warehouse, it is delivered within 1-2 working days. All orders are delivered from Monday to Saturday (only where available and where the "Saturday delivery" service has been selected), excluding holidays. GINIK is not responsible for unexpected delivery delays beyond our control.
If you are an international buyer, please be aware that GINIK will send you the product directly from Italy. Therefore it may be delivered in 4-5 working days.
Can I have my product delivered to a store?
We are currently unable to deliver products purchased online at one of our boutiques. We can deliver to private or business addresses. A signature is required for delivery.
Can I ship to multiple addresses?
At the moment it is possible to send only to one address per order. To send to more than one address, please set an order for each destination.
Is a signature required upon delivery of my order?
For security reasons, all purchases made with GINIK Online will require the signature of the Customer or an adult delegate greater than 18 years. All orders are delivered by UPS. If you are not available at the time of delivery, the driver will make a total of three delivery attempts in 3 consecutive days. If no one is available to collect the package, after 5 days without receiving communications, the package will be sent back to the sender. The courier may request the presentation of an identity document by the person who collects the package.
How can I track my order?
GINIK will send more e-mails during order processing, to keep you informed about the status of your purchase. We inform you that for security reasons a shipping number is not provided. In the shipping confirmation email we will provide a link to track the transfer. You will then receive a delivery confirmation as soon as we are informed by UPS that your order has been delivered.
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